Web Interface DID Routes:

By default, there are three DID groups configured. They are 1234, 1321, and 4321. If a fax is sent to a non-existent DID group, then it will be stored in the “Catch-All” group.

The admin account has access to view all faxes received in every DID group including the “Catch-All” group.

The tech account only has access to view the faxes received on the 1321 and 4321 DID groups. The user account only has access to the 1234 DID group.

Therefore, if you send a fax to 4321, the users admin and tech will see the fax in the Inbox while user will not.

If you send a fax to 2175, only admin will be able to view the fax because it will be stored in the “Catch-All” group.

You can create new DID groups and adjust user permissions in the Admin Settings area.